Turning complexity into clarity

Service Design Lead with 8+ years in regulated environments – based in London, UK

Service Design Lead with 8+ years in regulated environments – based in London, UK

How I can help
Give me
a nudge

How I can help

Driving people-
based decisions
I combine research, storytelling and visual design to help organisations make evidence-based decisions that put people at the heart of the process.
View Safety case study
Connecting the dots, end-to-end
I use service design to turn complex problems into clear opportunities – anchored in an understanding of organisations, people and their journeys.
View Firearms case study
Designing change
collaboratively
I engage with people throughout projects – buillding relationships, collaborating and prototyping to design well rounded solutions and achieve project outcomes.
View Tahatū case study
Delivering impact
at scale
I help organisations navigate change – responsibly integrating AI into delivery and building team capability to design services that work for people.
A bit more about me

Selected work

Making it easier navigate complex obligations
Firearms Safety Authority
tahatū website
Helping young people to navigate their careers
Tertiary Education Commission
End-to-end service blueprint
Improving safety practices without compromising dignity
Ministry for Children
Personas of young people in care

Let's work together

Whether you'd like to work together or want to connect – I'd love to hear from you. Open to opportunities in London.

Email

rachelbolt76@gmail.com

LinkedIn

linkedin.com/in/rachelbolt/