Hi there,
I’m Rachel
A strategic designer with over 8 years working in transformation programmes, product teams and digital agencies.
Working at the intersection of design, research and innovation – I turn ambiguous problems into impactful services.
A strategic designer with over 8 years working in transformation programmes, product teams and digital agencies.
Working at the intersection of design, research and innovation – I turn ambiguous problems into seamless services that achieve outcomes.
a nudge
Key skills
Service design
Putting people at the heart of the process is what I do. I use service & UX design to create seamless experiences.
Research
Whether we're in discovery or delivery, I conduct research and create compelling artefacts that shape project directions.
Strategy
I set strong strategic visions and roadmaps that guide the way to meaningful outcomes for people and organisations.
AI
I use AI to add rigour to the design process, while thoughtfully integrating it into services to deliver impact.
Facilitation & collaboration
I quickly build connections and run interactive sessions with the space and pace for everyone to achieve goals.
Capability building & mentoring
I help teams and organisations use design and research methods to deliver impactful experiences at scale.
Clients
Clients
Experience
Independent Contractor
Service Design Lead
2023 – Present
Education
A bit more
Outside of delivery, I care about building design capability – particularly in thoughtfully integrating AI tools, research and data privacy ethics, and equipping teams to design impactful solutions at scale.
When I'm not converting people to Pilates or Fujifilm cameras, you'll find me hunting down local eats, scribbling away, or exploring outdoors.
